This page has solutions to common issues and answers to frequently asked questions.
Common issues and solutions
I can't connect to my RFID reader
- Internet: Check that you have a working internet connection.
- Power: Check the reader is on and fully booted.
- Cables: Check that all cables are properly connected.
- Same network: Ensure your device and the reader are on the same WiFi.
- Restart: Restart the reader and wait for it to boot fully.
- Battery: If the reader is battery-powered, check that it is charged.
Scanned tags are showing as Unknown
- Item identification: Make sure it is enabled in Scan Settings.
- EPC format: Check EPC settings and that tags use the expected format.
- Refresh: On mobile, pull down to refresh the item list. On desktop, refresh the page. New items may not be cached yet.
- Tag format: Verify the tag format matches what Beam expects (see EPC configuration).
The app says I'm offline but I have internet
- Connection: Check that WiFi or mobile data is on.
- Wait: Beam runs a health check; it can take a few seconds.
- Reopen app: Close and reopen the app to trigger a new connection check.
- Other network: Try another WiFi or mobile data to rule out a bad network.
My stock take accuracy is very low
- Coverage: Scan all areas where items might be. Missed zones mean missing items.
- TX power: Adjust the reader's power. Higher power covers more area but can read tags outside the zone.
- Pace: Scan slowly and steadily. Moving too fast causes missed tags.
- Tags: Check for damaged or badly placed tags that may not read.
- Expected counts: Check that the expected amounts in the stock take are correct before blaming the scan.
I can't see certain features
- Your role: Some features are only for Superuser or Admin. Check your role.
- Organization: Some features can be turned off by an admin for your organization.
My printer isn't printing
- Online: Check that the printer shows as online in Devices.
- Connection: Check that the printer is on the same network and that the connection in Devices is active.
- Paper and ribbon: Check they are loaded correctly.
- Calibration: Run the printer's auto-calibration so it detects labels.
- Label size: Check the configured size matches the labels in the printer.
Data isn't syncing
- Internet: Check both devices have an active connection.
- Wait: Sync can take a few seconds depending on how much data.
- Pull to refresh: On the home screen, pull down to refresh and force a sync.
- Indicator: Check the connection status to confirm the device is connected.
Frequently asked questions
How many items can Beam handle?
Beam works with inventories of any size. The app uses smart loading and pagination so it stays fast with hundreds or hundreds of thousands of items.
Can I use Beam without RFID?
Yes. You can use barcode scanning, QR codes, or manual entry. RFID is optional.
Can multiple people scan at the same time?
Yes. Multiple people can scan at once and results sync in real time. Useful for large stock takes where each person covers a zone.
Is my data secure?
Yes. Data is encrypted in transit and at rest. Access needs a verified email and password. Data is stored in the cloud with role-based access control (RBAC).
Can I export my data?
Yes. You can export to Excel (.xlsx): item lists, stock take results, order summaries, and more.
What happens if I delete an item?
The item is removed from active inventory. Linked EPCs and locations are updated. Past stock take and order history may be kept for auditing.
Can I undo an action?
Most changes can be fixed by editing the record. Stock changes are logged. For actions like delete, Beam asks for confirmation first.
How do I get support?
- Account and permissions: Contact your organization's administrator.
- Technical support and bugs: Contact Beam Support at support@beamtracking.com.
- Sales, partnership, enterprise: Contact the Beam team directly.