Terms and Conditions

Read the terms and conditions of Beam Tracking B.V., applicable to all services and licences.

Beam Tracking B.V., applicable to all services, licences and agreements.

Last updated: Version 2.2 - 27 February 2026

Beam Tracking B.V., applicable to all services, licences and agreements.

The platform for smart, modern inventory management (hereinafter: "the Beam Platform") is provided to you by Beam Tracking B.V. (hereinafter: "Beam") over the internet as Software as a Service (SaaS), potentially in combination with hardware. The following terms and conditions apply to use of the Beam Platform and any hardware obtained. By using and/or purchasing access to the Beam Platform, you agree to these terms.

Article 1. Ownership and usage rights

The Beam Platform is Beam’s intellectual property.

Beam grants you, for the term of the agreement, a non-exclusive and non-transferable right to use the Beam Platform for the number of users and the specified components of the Beam Platform stated in the quotation.

Data you store or process through the Beam Platform remains your property, or that of your suppliers. Beam has a limited right to use this data to perform the agreement, enable use of the Beam Platform and conduct analyses, including in relation to future aspects thereof.

You will not receive access to the Beam Platform’s source code.

Beam will not access data you store and/or distribute through the Beam Platform unless necessary for proper service delivery, analytical purposes, or compliance with a statutory requirement or court order.

Article 2. Rules for using the Beam Platform

Using the Beam Platform for activities that violate Dutch law or other applicable laws and regulations is prohibited.

In particular, you must not use the Beam Platform in a way that causes nuisance or disruption to other customers or users. This includes using your own scripts or programs to upload or download large amounts of data, or making excessive calls to the service or API (see paragraph 6).

If Beam finds that you are violating the above conditions, or receives a complaint about such a violation, it will issue a warning. If this does not lead to an acceptable resolution, Beam may intervene to end the violation or charge additional costs, for example for server load. In urgent or serious cases, Beam may intervene without warning.

If Beam considers that disruption, damage or another threat arises to the functioning of the Beam Platform, third parties and/or services provided over the internet, Beam is entitled to take all measures it reasonably considers necessary to avert or prevent that threat.

You must protect access to your account against unauthorised persons by using a username and password. In particular, you must keep your password strictly confidential. Beam may assume that all activity on your account after login with your username and password takes place under your direction and supervision. You are therefore liable for all such activity, including activity by your employees or third parties you engage who have access.

If agreed, Beam provides you with an Application Programming Interface (API). This automated access may only be used for applications approved by Beam from suppliers with whom you have a contract, such as your ERP provider. Beam is responsible for the specifications of its own API. Beam is never responsible or liable for damage arising from your supplier unilaterally changing its API specifications. Such changes may disrupt data exchange.

You may not use the Beam Platform to act as a service provider for other parties.

Beam may recover from you any damage resulting from violations of these terms. You indemnify Beam against all third-party claims relating to damage caused by a breach of these terms.

You access the Beam Platform through app.beamtracking.com, beamtracking.app or another method specified by Beam.

Article 3. Privacy and security

You process personal data with the Beam Platform. Beam acts as a data processor within the meaning of the General Data Protection Regulation; you are the data controller.

Beam ensures an appropriate level of security in view of the risks associated with the processing and the nature of the data to be protected, but only if and insofar as the data is within Beam’s infrastructure.

Beam uses TLS certificates for secure data transfer and communication.

You enter into a data processing agreement with Beam for additional arrangements concerning the processing of personal data.

Article 4. Continuity

Beam will inform you without delay if its financial position deteriorates to the extent that Beam’s business continuity or the continuity of the Beam Platform is, or risks being, jeopardised. In that event, the parties will discuss in good faith, as soon as possible, the consequences for the Beam Platform and possible solutions to safeguard business continuity and service continuity. Beam has taken legal and practical measures to safeguard its continuity.

Article 5. Availability and maintenance

Beam makes efforts to keep the service available but does not guarantee uninterrupted availability. Please note that you are responsible for your own internet connection. If it does not function properly, the Beam Platform’s performance may be affected.

Beam actively maintains the Beam Platform. If maintenance is expected to limit availability, Beam will carry it out outside office hours. Maintenance will be announced in advance where possible. Emergency maintenance may take place at any time without prior notice.

Beam may change the functionality of the Beam Platform from time to time. Your feedback and suggestions are welcome, but Beam ultimately decides which changes to make. Beam will give at least thirty days’ notice of planned changes. These may include the removal of certain functionality.

Your data is backed up daily. Beam determines when the backup is made. Providing backups is a service offered by Beam and does not constitute a guarantee.

You may enter into a Service Level Agreement with Beam to agree additional conditions regarding availability and maintenance.

Article 6. Delivery of the Beam Platform and hardware

Delivery periods stated by Beam are always indicative unless expressly confirmed in writing as a final deadline. Even where a final deadline has been agreed, Beam is only in default after you have given Beam written notice of default.

Exceeding agreed delivery times, regardless of the cause, does not entitle you to compensation, including compensation for delay.

If it has been agreed that you will subject parts of the service to an acceptance test, you must evaluate and approve or reject the Beam Platform within 7 days of delivery. If you do not reject the results, in whole or in part, within this period on the basis of agreed functional or technical specifications, they are deemed approved. Any rejection must include reasons.

If you reject a result as described in the preceding paragraph, in whole or in part, Beam will endeavour to address the reason for rejection as soon as possible. Beam may do so by revising the result or explaining why the reason is not valid. Once Beam has completed this, the result or application is considered accepted between you and Beam.

Beam is entitled to engage third parties to perform the agreement without your consent.

Until the full amount for all hardware purchased has been paid, the hardware remains the property of Beam or its suppliers.

The hardware warranty provided to you by Beam is the same as the warranty offered by Beam’s supplier or the manufacturer. You may request these suppliers’ or manufacturers’ warranty terms from Beam. If no hardware service has been agreed in the quotation, Beam will not provide hardware service.

Article 7. Additional work

If, at your request or with your prior consent, Beam has performed work or other services outside the content or scope of the agreed work and/or services, you will pay for them at Beam’s usual rates based on actual costs. Beam is never obliged to comply with such a request and may require a separate written agreement. Examples of additional work include resolving problems in third-party applications, developing additional functionality and supporting third-party hardware or peripherals.

You accept that work or services referred to in this article may affect the agreed or expected completion date and the respective responsibilities of you and Beam. The occurrence of, or a request for, additional work during performance of the agreement never gives you grounds to terminate or dissolve the agreement. Where a fixed price has been agreed for the services, Beam will, on request, inform you of the financial consequences of the additional work or services referred to in this article.

Article 8. Fees

You owe a monthly fee for using the Beam Platform and an additional fee for each extra user. You may also be required to pay for hardware, including RFID hardware, custom development, training or other items specified in the quotation.

The monthly fee must be paid in advance unless otherwise agreed. All amounts, including hourly rates for on-site work, exclude VAT, travel costs (including call-out charges) and any accommodation costs.

Payment may be made by direct debit or by transferring the amount to Beam’s bank account yourself.

If you have not paid on time, you are automatically in default fourteen days after the invoice date, without notice of default being required. If an amount due is not paid within the payment period, statutory interest is payable on the outstanding amount without further notice of default from Beam.

Beam is entitled to adjust its rates annually on 1 September during the term, based on the Statistics Netherlands consumer price index (all households), series 2006=100, for January compared with January of the preceding year, subject to a maximum of 4%.

Beam is always entitled to require you to provide sufficient security for the fulfilment of your payment obligations.

If you fail to pay invoices for use of the Beam Platform, Beam also has the right to suspend use of the Beam Platform and other services you obtain from Beam and/or its affiliated companies.

In the event of late payment, you must, in addition to the amount due and accrued interest, fully reimburse both extrajudicial and judicial collection costs, including the costs of lawyers, bailiffs and collection agencies. The full amount for the remaining contract term also becomes immediately payable to Beam, and Beam is entitled to suspend other services.

Article 9. Liability

Except in cases of intent or deliberate recklessness, Beam’s liability is limited to the amount you paid for the three months preceding the event that caused the damage, subject to a maximum of EUR 25,000 per year.

Beam expressly excludes liability for indirect damage, including consequential loss, lost profit, unrealised savings, corruption or loss of business or other data, and loss due to business interruption.

Any entitlement to compensation is conditional on you notifying Beam of the damage in writing within 30 days of discovering it.

You indemnify Beam against all third-party claims and fully compensate Beam in respect of them.

In the event of force majeure, Beam is never obliged to compensate you for the resulting damage. Force majeure includes internet or telecommunications infrastructure failures or outages, (D)DoS attacks, power failures, civil unrest, mobilisation, war, transport disruption, strikes, lockouts, business disruptions, supply interruptions, fire and flooding.

Article 10. Term and termination

This agreement takes effect when you accept the quotation and initially runs for 12 months, unless otherwise agreed in the quotation.

After that period, the agreement renews automatically for successive periods of the same duration. You may terminate at the end of the term referred to in paragraph 1 by giving two months’ notice. Beam has the same right to terminate.

Unless otherwise agreed, the agreement cannot be terminated during its term. Reducing the number of Beam Platform users during the term is also not possible.

One (1) day after termination of the agreement, for any reason and by any cause, Beam is entitled to delete your data unless expressly agreed otherwise in writing.

Article 11. Changes to the terms and conditions

Beam may change these terms and conditions and its prices at any time.

Beam will announce changes or additions at least thirty days before they take effect through the Beam email newsletter, so that you can review them.

If you do not wish to accept a change or addition, you may terminate the agreement up to the date it takes effect. Use of the Beam Platform after that date constitutes acceptance of the amended or supplemented terms.

The latest version of the terms and conditions replaces all previous versions.

Article 12. Other provisions

This agreement is governed by Dutch law. Disputes will be submitted to the District Court of Amsterdam.

The version of communications or information stored by Beam is presumed correct unless you provide evidence to the contrary.

You agree with Beam that Articles 6:227b, 6:227c and 6:271 of the Dutch Civil Code do not apply.

You agree to receive communications by email at the email address you have provided to Beam.

Beam is entitled to transfer its rights and obligations under the agreement to a third party that acquires the Beam Platform or the relevant business activity from Beam.

If a provision of these terms and conditions is found to be void, this does not affect the validity of the terms and conditions as a whole. In that case, the parties will establish one or more replacement provisions that reflect the intention of the original provision as closely as legally possible.

In the event of conflicting provisions in the documents below, the following order of precedence applies:

the agreement;

the Service Level Agreement;

any annexes, including the data processing agreement;

these terms and conditions;

any additional conditions.

Version history

All versions of our terms and conditions are listed below. The latest version always applies.