Damaged, Inspection, Return, Count discrepancy or Other. Release with Approved, Repaired or Incorrectly held. Stock on hold is excluded from availability.
BRE-01-GRS · EPC …A017
Returns management
Decide what happens to every return.
Identify what comes back, put it on hold with a reason and decide: release, repair or write off. You can always see who decided and why.
BRE-01-GRS · EPC …A017
01 The problem
Back on site does not mean back in stock.
An item may be back on site but still need checking. Keep it separate and on hold until someone decides whether it can be sold or used again.
- 01 Returns stay outside the stock picture.
- 02 Damaged goods go back on sale too soon.
- 03 No one remembers why something was written off.
02 The process
One armchair returned. Three possible outcomes.
↓ Scroll to follow the process
01 / 04
Scan the return
RFID handheldBeam recognises the armchair by its tag: previously picked for ORD-30398, now back at the returns location.
Identified on return
02 / 04
Set it aside
Confirmed in the appPut it on hold, reason: Return. The armchair is excluded from available stock and cannot be picked. Where the “start on hold” policy is enabled, this happens automatically on receipt.
Place on hold
03 / 04
Inspect and decide
Confirmed in the appRelease, repair or write off. A reason is required. James approves the armchair and releases the hold.
Three outcomes
04 / 04
Put it away or write it off
BarcodeThe put-away task stays open until the armchair is at A-04. A write-off can be reversed with an offsetting entry.
Put-away task
The armchair is at A-04 and available again. The activity log records who placed the hold, who released it and why.
BRE-01-GRS · EPC …A017Manchester distribution centre
Starting point 12 Hold Returned from ORD-30398On hold · ReturnRepair · repair areaRelease · ApprovedA-04 · In stock
Item statusPicked
Open put-away task0
Muted line = possible outcome, blue line = selectedFictional example · schematic view
03 In the app
How Beam handles a return
BRE-01-GRS · EPC …A017
BRE-01-GRS · EPC …A017
BRE-01-GRS · EPC …A017
BRE-01-GRS · EPC …A017
04 Outcome
What the return record tells you
- What came back?
- Where is it now?
- Why is it available or unavailable?
- Which inspection or action is still open?
- What ultimately happened to the item or quantity?
05 Fit
When this solution fits
- Returns need inspection or repair first.
- Assets are repeatedly issued, handed over and returned.
- Exact identity, condition or responsibility matters.
The same steps also support issuing and returning tools, carriers or rental items: issue through an order, return through receiving and inspect while on hold. We configure that flow for each operation. Beam is not a universal returns automation system or rental module, and it does not issue credit notes.
Know which returns are ready to use again.
In the demo, we inspect a returned item and decide whether to release it, repair it or write it off.