Put an item on hold with a reason, such as damage or inspection. It is then excluded from available stock.
BRE-01-GRS · EPC …A017
Returns management
Know what comes back. And who sent it.
A fixed RFID reader identifies returned items. Beam uses the link made at dispatch to show which customer or site they came from. There’s no need to open each order or select a customer. Then check the condition of the return.
BRE-01-GRS · EPC …A017
01 The problem
Check returns before using them again.
An item is back, but is it fit to use? Without an inspection, damaged stock can be sold or issued again.
- 01 Returns are not properly recorded in stock.
- 02 Damaged items are sold or issued again too soon.
- 03 No one remembers why something was written off.
02 How it works
One armchair returned. Three possible outcomes.
↓ Scroll to follow the process
01 / 04
Scan the return
RFID handheldBeam identifies the armchair by its own RFID label and finds its earlier dispatch on order ORD-30398. The armchair is now received at the returns area.
Identified on return
02 / 04
Set it aside
Confirmed in the appPut the armchair on hold with the reason Return. It is then unavailable for picking. You can configure returned items to start on hold automatically.
Place on hold
03 / 04
Inspect and decide
Confirmed in the appDecide whether the armchair can be used again, needs repair or should be written off. James approves it and releases the hold. The reason is recorded.
Three outcomes
04 / 04
Put the armchair away
BarcodePlace the armchair at A-04 and confirm the storage location. The putaway task stays open until then.
Put-away task
The armchair is at A-04 and available again. The activity log records who placed the hold, who released it and why.
BRE-01-GRS · EPC …A017Manchester distribution centre
Starting point 12 Hold Returned from ORD-30398On hold · ReturnRepair · repair areaRelease · ApprovedA-04 · In stock
Item statusPicked
Open put-away task0
Grey line = possible outcome, blue line = selectedFictional example · schematic view
03 In the app
How Beam handles a return
BRE-01-GRS · EPC …A017
BRE-01-GRS · EPC …A017
BRE-01-GRS · EPC …A017
BRE-01-GRS · EPC …A017
04 Outcome
What the return record tells you
- What came back, and which customer or site returned it?
- Where is it now?
- Why is it available or unavailable?
- Which inspection or action is still open?
- What happened to the item after inspection?
05 Fit
When this solution fits
- Returns need inspection or repair first.
- You repeatedly issue and take back products such as tools or rental equipment.
- You need to know which item came back, in what condition and from whom.
We configure identification, receiving, inspection and storage for your returns process. Fixed RFID readers are tested with your products. Rental scheduling and credit notes are outside this solution.
Know which returns are ready to use again.
Follow a return from identification to inspection and storage. See what happens when an item is approved, damaged or no longer usable.