Beam Tracking B.V.’s returns policy for the Beam Box and associated hardware.
Last updated: 9 March 2026 - Version 1.0
Beam Tracking B.V.’s returns policy for the Beam Box and associated hardware.
Article 1. Scope
This returns policy applies to all hardware supplied by Beam Tracking B.V. (hereinafter: "Beam") to customers, including the Beam Box (RFID scanner) and associated accessories. This policy applies to both monthly rental agreements and one-off hardware purchases.
By placing an order through the Beam website or checkout, you agree to the terms of this returns policy.
Article 2. 30-day return period
You have the right to return the Beam Box within 30 calendar days of receipt. The return period begins on the delivery date confirmed by the carrier.
To meet the return deadline, the package must be dispatched no later than the 30th day after receipt, as evidenced by the carrier’s tracking information. The dispatch date, not the date Beam receives the package, is decisive.
Article 3. Return conditions
To qualify for a return, the following conditions must be met:
- Device condition: the Beam Box must show no visible signs of use, damage or wear. The device must be in saleable condition, comparable to the condition in which you received it.
- Original packaging: the device should preferably be returned in its original packaging, including all supplied accessories (charging cable and documentation).
- Factory reset: the device must be fully reset to its factory settings. All company data, accounts and configurations must be removed before returning the device.
- Completeness: all components included in the original delivery must be returned, except for used RFID labels (see Article 4).
Article 4. RFID labels
The RFID labels included with the Beam Box do not need to be returned. Labels are consumables and are treated as such, whether used or unused.
Article 5. Costs and refunds
5.1 First month of software
Regardless of whether the hardware is returned, the licence fee for the first month of Beam software remains payable, as stated on the checkout page. This amount is not refunded when hardware is returned.
5.2 Hardware on monthly payments
With monthly payments, you pay only for the months during which you had the hardware in your possession. Instalments already paid for periods after the return date will be refunded.
5.3 One-off hardware purchase
For a one-off purchase, the full hardware purchase price will be refunded, less any charges for damage or an incomplete return.
5.4 Return shipping costs
The customer pays the cost of returning the hardware, unless the device is defective or does not match the order.
5.5 Refunds
Refunds are made within 14 working days of receipt and approval of the returned device, using the same payment method as the original order.
Article 6. Return procedure
To start a return, follow these steps:
- Contact us: email info@beamtracking.com with your order number and reason for returning the device.
- Receive return instructions: we will confirm your request and send you the return address and any instructions.
- Reset the device: remove all company data and perform a factory reset.
- Pack the device: pack the Beam Box carefully, preferably in its original packaging.
- Send with tracking: use a carrier that offers tracking and keep your proof of dispatch.
Beam is not liable for packages lost during return shipping. We recommend sending the package by registered or insured post.
Article 7. Inspection and assessment
After receiving the returned device, Beam will inspect its condition. The inspection checks for:
- visible damage, scratches or signs of improper use;
- completeness of accessories and packaging;
- whether the device has been correctly reset.
If the device does not meet the return conditions, Beam may reject the return in whole or in part, or reduce the refund amount. You will be informed by email.
Article 8. Exceptions
The right to return does not apply in the following cases:
- hardware submitted after the 30-day return period;
- hardware that has clearly been used, is damaged or is not in saleable condition;
- hardware that has been altered, modified or opened beyond normal use;
- cases of theft, loss or damage caused by negligence.
Article 9. Contact
For questions about this returns policy or to request a return, please contact:
Beam Tracking B.V.
Jacob van Lennepkade 340H 1053 NJ Amsterdam Email: info@beamtracking.com